Client Satisfaction Survey

We are always seeking ways to improve our services, and we value feedback from our clients.  Your suggestions, ideas, and comments are always welcome.  Is there something that you would like to see on our website?

Please take a few moments to complete this online Client Satisfaction Survey referring to your most recent visit with your pet.

Thank you again for helping us be a better practice.

Form - Client Satisfaction Survey Form

Were you able to get an appointment as promptly as you would have liked?
Yes
No

If you answered No, please indicate approximately how many days you had to wait for your appointment
0-1 day
2-3 days
4-5 days
More than 5 days

The front desk staff was professional and courteous.
Agree Strongly
Agree Somewhat
Disagree Somewhat
Disagree Strongly

The staff you encountered during your visit was knowledgeable about hospital services and procedures
Agree Strongly
Agree Somewhat
Disagree Somewhat
Disagree Strongly

How much time did you spend in the waiting room?
0-5 minutes
6-10 minutes
11-15 minutes
More than 15 minutes

How satisfied were you with the amount of time you spent in the waiting room?
Completely Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Completely Dissatisfied

How much time did you spend waiting in the exam room before the veterinarian came in?
0-5 minutes
6-10 minutes
11-15 minutes
More than 15 minutes
More than 30 minutes

How satisfied were you with this amount of time waiting in the exam room before the doctor came in?
Completely Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Completely Dissatisfied

Our facility was clean, attractive and odor-free.
Agree Strongly
Agree Somewhat
Disagree Somewhat
Disagree Strongly

During your visit, did you see a technician/assistant?
Yes
No
Don't Know

The technician/assistant was knowledgeable, helpful and careful with your pet.
Agree Strongly
Agree Somewhat
Disagree Somewhat
Disagree Strongly

The veterinarian was compassionate, courteous and listened to your concerns.
Agree Strongly
Agree Somewhat
Disagree Somewhat
Disagree Strongly

Our vet explained things clearly, completely and spent sufficient time with you discussing your pet.
Agree Strongly
Agree Somewhat
Disagree Somewhat
Disagree Strongly

Approximately how much did you spend on your visit?
Less than $50
$50-$99
$100-$149
$150-$249
$250-$499
$500-$999
$1,000 or greater
Don't know

How satisfied were you with the value/quality of care received for the dollar amount spent?
Completely Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Completely Dissatisfied

Thinking of your entire experience on this visit, how would you rate it?
Excellent
Good
Fair
Poor

Would you recommend our practice to a friend?
Yes
Maybe
No

I have found this website to be very helpful in caring for my pet(s).
Agree Strongly
Agree Somewhat
Disagree Somewhat
Disagree Strongly

Please share suggestions or comments regarding our website.

Please share with us anything else that caused you to rate your visit the way you did.

Would you like someone from our practice to contact you?
Yes
No

If yes, please provide your contact information below.


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